Hours of Operation 

  1. The shop is open 24/7 all 365 days per year and you may order anytime. However, KbK Parties professionals are available to fill orders and answer questions Monday through Friday 8am to 4pm PST. We are not available on evenings and weekends. All questions and inquiries will be answered at our earliest availability. 

Shipping

  1. All items are shipped with first class mail with an exception to complete party packages which are shipped priority. All purchases can be upgraded to priority shipping upon request.
  2. All packages come with tracking.
  3. KbK Parties does not ship internationally.
  4. Our product processing time is 1-2 business days. We guarantee our products will be in the mail within that time, however, we are not responsible for lost or delayed mail. Disputes for package arrival should be taken up with your local post office. 

Refunds & Returns

  1. KbK Parties is happy to except returns on all non-personalized print, cut and shipped products in new, unused condition. If you want to return an item, send it back to us at your expense. The cost for the item will be refunded but the cost for shipping will not. Contact us within 14 days of delivery and ship item back within 30 days. Refunds will be issued upon the arrival of the item. If the item is lost in the mail, KbK Parties will not issue a refund unless tracking is purchased and provided to KbK Parties to ensure the proper shipment of the returned item. If return tracking is purchased, KbK Parties will still issue a refund. 
  2. KbK Parties does not issue refunds on any personalized print, cut and shipped orders.
  3. KbK Parties does not issue refunds on any PDF files and digital orders as once the order is placed due to the nature of the product.
  4. KbK Parties is not responsible if you do not have suitable software or a working knowledge of how to open or use any digital or physical products and will not issue refunds because of this.

Printing

  1. Some print shops will not print some designs that are inspired by licensed characters such as Disney due to a misunderstanding of fair use of copyright laws. We’d be happy to send you our copyright release on our designs but note that some print shops may still refuse to print. We do not issue refunds due to print shop refusals to print. Please verify your printing method before purchasing.
  2. Colors may slightly vary (usually print darker than what's on the screen). KbK Parties cannot guarantee that the color on the computer is what your printer will print, all printers print colors differently.

Proofs & Revisions

  1. KbK Parties does not send proofs for personalized products. It is up to the buyer to provide complete and correct information. 
  2. Any item that needs to be re-personalized due to an error with submitting information is subject to a $5 changes charge. 

Use & Distribution

  1. Personal use only. File sharing, distributing, or selling the designs, or any elements within them, in any other format including templates, websites, brochures, advertising or on any products is strictly prohibited. Please respect the time and effort put into designing these parties!

Photo Sharing

  1. Any photos submitted to KbK Parties in a review, shared with us in an email or that we are tagged in via social media can and will be used as a promotional photo for KbK Parties so other customers can see real-life KbK parties! (Really, it's a compliment to you!)

File Format

  1. All digital party files are available in a PDF format with the exception of some backgrounds and invitations which are available as JPEG files. File formats will not be changed or modified for any reason. The original file format is the only file format our party decorations are offered in. 
  2. Some files contain passwords if trying to open the file in an editing program. The password will not affect the usage of your file if you open in Adobe Reader as instructed. Many files cannot be opened in editing softwares to protect the original design of our parties. 
  3. KbK Parties does not offer SVG or other cut files for the use of craft machines of any kind. If you would like the party decor items professional cut for you, please see our print, cut and ship services.